At Koyikkoden's Kerala Restaurant, your trust matters to us. We are committed to protecting your personal information and ensuring a safe, secure, and transparent experience whenever you interact with our website or services.
Welcome to Koyikkoden's Kerala Restaurant. By placing an order on our website, you agree to the following Terms & Conditions. Please read them carefully before ordering.
This website is intended for customers to browse the menu, place food orders, and access restaurant services.
You agree not to misuse the site for any unlawful activities.
Once an order is placed, you will receive a confirmation via SMS/Email.
Orders are subject to availability of items and restaurant operating hours.
We reserve the right to cancel an order in case of stock unavailability, pricing errors, or operational issues.
All prices are displayed in INR and are inclusive/exclusive of taxes (as applicable).
Payments are processed securely through our payment gateway partners.
Orders are confirmed only after successful payment.
We ensure hygienic preparation and packaging of food.
Customers are advised to check ingredients and notify us of any allergies before placing an order.
We are not responsible for delays due to traffic, weather, or unforeseen circumstances.
Our liability is limited to the value of the order placed.
We deliver food only within the serviceable locations mentioned on our website.
Average delivery time is [30-90 minutes], depending on the order size and customer location.
Unexpected delays (traffic, weather, festival rush) may occur.
Delivery charges, if any, will be shown at checkout before confirming the order.
Customers may be required to provide OTP/signature at the time of delivery.
Orders once placed cannot be canceled by the customer as food is prepared fresh.
We may cancel an order due to:
Refunds are applicable only in the following cases:
Refunds (if applicable) will be initiated within 5–7 working days to the original payment method.
If you have any questions regarding our Privacy Policy or how your information is handled, feel free to contact us anytime.
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